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Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998)
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Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998)
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Rowley, J.: Current awareness in an electronic age (1998)
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Tenopir, C.: Electronic reference options : tracking the changes (1995)
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