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Garfield, E.: From citation indexes to informetrics : is the tail now wagging the dog? (1998)
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Duckett, B.: From reference library to information service : services in danger (2004)
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Oppenheim, C.: Do citations count? : Citation indexing and the Research Assessment Exercise (RAE) (1996)
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Curry, D.A.: Assessing and evaluating diversity in the reference department (1992)
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Lewis, D.W.: Making academic reference service work (1994)
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