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Berinstein, P.: Communicating with library users : a self-study program (1994)
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Solimine, G.: Qualita totale e qualita del colloquio (1993)
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Giannini, T.: Rethinking the reference interview : from interpersonal communication to online information process (1999)
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Mood, T.A.: Of sundials and digital watches : a further step toward the new paradigm of reference (1994)
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Benson, L.D.: Scholarly research and reference service in the automated environment (1995)
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