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Wilson, J.: Managing records in the electronic office (1997)
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Handbook of metadata, semantics and ontologies (2014)
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Massey-Burzio, V.: From the other side of the reference desk : a focus group study (1998)
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British Library / FAST/Dewey Review Group: Consultation on subject indexing and classification standards applied by the British Library (2015)
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Danielson, E.S.: Ethics and reference services (1997)
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