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Hixson, C.R.: CD-ROM and the undergraduate : reference and instruction at risk (1993)
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Blue, R.I.: Bibliographic instruction in special libraries (1993)
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Cline, P.: Confessions of a reference technophile (1993)
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reese, J.: Eight practical tips for CD-ROM end-user instruction (1994)
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Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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