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Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996)
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992)
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Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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Mendelsohn, J.: Human help at OPAC terminals is user friendly : a preliminary study (1994)
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