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Cox, A.M.; Corrall, S.: Evolving academic library specialties (2013)
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Norman, O.G.: Marketing libraries and information services. : an annotated guide to recent trends and development (1989)
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Anderson, S.P.: Communications conflict at the law library reference desk : a survey of general library science and communications literature (1998)
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Johnson, W.G.: ¬The need for a value-based reference policy : John Rawls at the reference desk (1994)
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Lorenzen, M.: Management by wandering around : reference rovering and quality reference service (1998)
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