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Giannini, T.: Rethinking the reference interview : from interpersonal communication to online information process (1999)
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Kopp, C.: Searching online : tips and strategies (1994)
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Jiang, T.; Liu, F.; Chi, Y.: Online information encountering : modeling the process and influencing factors (2015)
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Kipp, M.E.I.; Campbell, D.G.: Searching with tags : do tags help users find things? (2010)
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Holley, R.P.; Drabenstott, K.M.: ¬An interview with Karen M. Drabenstott (2001)
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