Document (#4839)

Author

Cevallos, E.E.
Barbuto, D.M.

Title

End-user searching : review and future prospects

Source

RQ. 31(1991) no.2, S.214-227

Year

1991

Abstract

The impending implementation of a local area network at Hofstra Univ.'s Axinn Library provided an opportunity for the Reference Department to evaluate the library's current end-user services and the effectiveness of the ongoing end user training programme. A survey was conducted to determine how well end-user services satisfy information needs and the extent to which end-users apply the concepts and techniques emphasised in the training programme. Findings suggest that: there is a high degree of user satisfaction with the end-user services; end-users do not differentiate between keyword and descriptor searching; students do not, to any significant degree, use the thesaurus or the advanced searching techniques emphasised in training. Concludes that modifications of the formal training programme are needed, and the implementation of the LAN requires the development of better instructional materials, particularly point-of-use guides

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