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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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Bunge, C.A.: Responsive reference service (1994)
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Bunge, C.A.: CD-ROM stress (1991)
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Bunge, C.A.: Evaluating reference services and reference personnel : questions and answers from the literature (1994)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994)
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Lu, S.-j.: Bibliographic control in a national bibliographic centre (1996)
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Hogan, D.R.: Cooperative reference service and the referred reference question : an annotated bibliography (1995)
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Schloman, B.F.: Managing reference services in an electronic environment (1993)
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Herlihy, C.S.: ¬A learning environment (1998)
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