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Klas, C.-P.; Fuhr, N.; Schaefer, A.: Evaluating strategic support for information access in the DAFFODIL system (2004)
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Cole, C.: Activity of understanding a problem during interaction with an 'enabling' information retrieval system : modeling information flow (1999)
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Franklin, C.: ¬A bibliography on hypertext and hypermedia with selected annotations (1990)
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Kent, R.E.: ¬The IFF foundation for ontological knowledge organization (2003)
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Basch, R.: May I help you? : Customer service beyond. (1990)
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