Document (#34702)

Author

Cheung, C.M.K.
Lee, M.K.O.

Title

User satisfaction with an internet-based portal : an asymmetric and nonlinear approach

Source

Journal of the American Society for Information Science and Technology. 60(2009) no.1, S.111-122

Year

2009

Abstract

Past research in information systems (IS) user satisfaction primarily adopted a conventional key-driver analysis approach assuming that independent variables symmetrically and linearly affect user satisfaction. However, recent studies suggest that relationships in IS satisfaction models are more complex. Relying solely on symmetric and linear models runs the risk of systemically misestimating the impact of independent variables on user satisfaction. Building upon previous work, we empirically tested the asymmetric and nonlinear IS user satisfaction model in the context of Internet-based portals. Results show that negative perceived performance on three of the four information-quality attributes have greater impacts on overall satisfaction than do positive perceived performance. In addition, user satisfaction appears to display diminishing sensitivity to information quality in the domain of negative perceived performance but not in positive perceived performance. We expect that this study will generate interest in this new but important area of research.

Similar documents (author)

1. Cheung, C.M.K.; Lee, M.K.O.: Understanding consumer trust in Internet shopping : a multidisciplinary approach (2006) 8.15

   8.151453 = sum of:
     8.151453 = sum of:
       2.548605 = weight(author_txt:cheung in 280) [ClassicSimilarity], result of:
         2.548605 = score(doc=280,freq=1.0), product of:
           0.55304897 = queryWeight, product of:
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.060006 = queryNorm
           4.6082807 = fieldWeight in 280, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.5 = fieldNorm(doc=280)
       2.7028658 = weight(author_txt:m.k.o in 280) [ClassicSimilarity], result of:
         2.7028658 = score(doc=280,freq=1.0), product of:
           0.5751462 = queryWeight, product of:
             1.019782 = boost
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.060006 = queryNorm
           4.6994414 = fieldWeight in 280, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.5 = fieldNorm(doc=280)
       2.8999827 = weight(author_txt:c.m.k in 280) [ClassicSimilarity], result of:
         2.8999827 = score(doc=280,freq=1.0), product of:
           0.60278004 = queryWeight, product of:
             1.0439931 = boost
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.060006 = queryNorm
           4.811013 = fieldWeight in 280, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.5 = fieldNorm(doc=280)
   

2. Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008) 8.15

   8.151453 = sum of:
     8.151453 = sum of:
       2.548605 = weight(author_txt:cheung in 3005) [ClassicSimilarity], result of:
         2.548605 = score(doc=3005,freq=1.0), product of:
           0.55304897 = queryWeight, product of:
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.060006 = queryNorm
           4.6082807 = fieldWeight in 3005, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.5 = fieldNorm(doc=3005)
       2.7028658 = weight(author_txt:m.k.o in 3005) [ClassicSimilarity], result of:
         2.7028658 = score(doc=3005,freq=1.0), product of:
           0.5751462 = queryWeight, product of:
             1.019782 = boost
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.060006 = queryNorm
           4.6994414 = fieldWeight in 3005, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.5 = fieldNorm(doc=3005)
       2.8999827 = weight(author_txt:c.m.k in 3005) [ClassicSimilarity], result of:
         2.8999827 = score(doc=3005,freq=1.0), product of:
           0.60278004 = queryWeight, product of:
             1.0439931 = boost
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.060006 = queryNorm
           4.811013 = fieldWeight in 3005, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.5 = fieldNorm(doc=3005)
   

3. Lee, M.K.O.; Cheung, C.M.K.; Chen, Z.: Understanding user acceptance of multimedia messaging services : an empirical study (2007) 6.11

   6.1135902 = sum of:
     6.1135902 = sum of:
       1.9114537 = weight(author_txt:cheung in 1622) [ClassicSimilarity], result of:
         1.9114537 = score(doc=1622,freq=1.0), product of:
           0.55304897 = queryWeight, product of:
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.060006 = queryNorm
           3.4562106 = fieldWeight in 1622, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.375 = fieldNorm(doc=1622)
       2.0271494 = weight(author_txt:m.k.o in 1622) [ClassicSimilarity], result of:
         2.0271494 = score(doc=1622,freq=1.0), product of:
           0.5751462 = queryWeight, product of:
             1.019782 = boost
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.060006 = queryNorm
           3.524581 = fieldWeight in 1622, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.375 = fieldNorm(doc=1622)
       2.174987 = weight(author_txt:c.m.k in 1622) [ClassicSimilarity], result of:
         2.174987 = score(doc=1622,freq=1.0), product of:
           0.60278004 = queryWeight, product of:
             1.0439931 = boost
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.060006 = queryNorm
           3.60826 = fieldWeight in 1622, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.375 = fieldNorm(doc=1622)
   

4. Cheung, C.M.K.; Lee, M.K.O.; Lee, Z.W.Y.: Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes (2013) 6.11

   6.1135902 = sum of:
     6.1135902 = sum of:
       1.9114537 = weight(author_txt:cheung in 1964) [ClassicSimilarity], result of:
         1.9114537 = score(doc=1964,freq=1.0), product of:
           0.55304897 = queryWeight, product of:
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.060006 = queryNorm
           3.4562106 = fieldWeight in 1964, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.375 = fieldNorm(doc=1964)
       2.0271494 = weight(author_txt:m.k.o in 1964) [ClassicSimilarity], result of:
         2.0271494 = score(doc=1964,freq=1.0), product of:
           0.5751462 = queryWeight, product of:
             1.019782 = boost
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.060006 = queryNorm
           3.524581 = fieldWeight in 1964, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.375 = fieldNorm(doc=1964)
       2.174987 = weight(author_txt:c.m.k in 1964) [ClassicSimilarity], result of:
         2.174987 = score(doc=1964,freq=1.0), product of:
           0.60278004 = queryWeight, product of:
             1.0439931 = boost
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.060006 = queryNorm
           3.60826 = fieldWeight in 1964, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.375 = fieldNorm(doc=1964)
   

5. Cheung, C.M.K.; Liu, I.L.B.; Lee, M.K.O.: How online social interactions influence customer information contribution behavior in online social shopping communities : a social learning theory perspective (2015) 6.11

   6.1135902 = sum of:
     6.1135902 = sum of:
       1.9114537 = weight(author_txt:cheung in 3334) [ClassicSimilarity], result of:
         1.9114537 = score(doc=3334,freq=1.0), product of:
           0.55304897 = queryWeight, product of:
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.060006 = queryNorm
           3.4562106 = fieldWeight in 3334, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.216561 = idf(docFreq=11, maxDocs=44421)
             0.375 = fieldNorm(doc=3334)
       2.0271494 = weight(author_txt:m.k.o in 3334) [ClassicSimilarity], result of:
         2.0271494 = score(doc=3334,freq=1.0), product of:
           0.5751462 = queryWeight, product of:
             1.019782 = boost
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.060006 = queryNorm
           3.524581 = fieldWeight in 3334, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.398883 = idf(docFreq=9, maxDocs=44421)
             0.375 = fieldNorm(doc=3334)
       2.174987 = weight(author_txt:c.m.k in 3334) [ClassicSimilarity], result of:
         2.174987 = score(doc=3334,freq=1.0), product of:
           0.60278004 = queryWeight, product of:
             1.0439931 = boost
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.060006 = queryNorm
           3.60826 = fieldWeight in 3334, product of:
             1.0 = tf(freq=1.0), with freq of:
               1.0 = termFreq=1.0
             9.622026 = idf(docFreq=7, maxDocs=44421)
             0.375 = fieldNorm(doc=3334)
   

Similar documents (content)

1. Applegate, R.: Models of user satisfaction : understanding false positives (1993) 0.21

   0.2101238 = sum of:
     0.2101238 = product of:
       1.050619 = sum of:
         0.03521105 = weight(abstract_txt:models in 6264) [ClassicSimilarity], result of:
           0.03521105 = score(doc=6264,freq=1.0), product of:
             0.081240386 = queryWeight, product of:
               1.2696314 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.013840716 = queryNorm
             0.43341807 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.009426695 = weight(abstract_txt:that in 6264) [ClassicSimilarity], result of:
           0.009426695 = score(doc=6264,freq=1.0), product of:
             0.04251762 = queryWeight, product of:
               1.2989461 = boost
               2.3649352 = idf(docFreq=11344, maxDocs=44421)
               0.013840716 = queryNorm
             0.22171268 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.3649352 = idf(docFreq=11344, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.07293786 = weight(abstract_txt:positive in 6264) [ClassicSimilarity], result of:
           0.07293786 = score(doc=6264,freq=1.0), product of:
             0.13201441 = queryWeight, product of:
               1.6184614 = boost
               5.8933253 = idf(docFreq=332, maxDocs=44421)
               0.013840716 = queryNorm
             0.55249923 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8933253 = idf(docFreq=332, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.09234312 = weight(abstract_txt:user in 6264) [ClassicSimilarity], result of:
           0.09234312 = score(doc=6264,freq=3.0), product of:
             0.15449782 = queryWeight, product of:
               3.0325885 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.013840716 = queryNorm
             0.59769857 = fieldWeight in 6264, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.84070027 = weight(abstract_txt:satisfaction in 6264) [ClassicSimilarity], result of:
           0.84070027 = score(doc=6264,freq=5.0), product of:
             0.62533116 = queryWeight, product of:
               7.0449305 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.013840716 = queryNorm
             1.344408 = fieldWeight in 6264, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
       0.2 = coord(5/25)
   

2. Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008) 0.17

   0.16536437 = sum of:
     0.16536437 = product of:
       1.0335274 = sum of:
         0.029342543 = weight(abstract_txt:models in 3005) [ClassicSimilarity], result of:
           0.029342543 = score(doc=3005,freq=1.0), product of:
             0.081240386 = queryWeight, product of:
               1.2696314 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.013840716 = queryNorm
             0.36118174 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.07358053 = weight(abstract_txt:variables in 3005) [ClassicSimilarity], result of:
           0.07358053 = score(doc=3005,freq=1.0), product of:
             0.14995079 = queryWeight, product of:
               1.7249085 = boost
               6.2809324 = idf(docFreq=225, maxDocs=44421)
               0.013840716 = queryNorm
             0.49069786 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2809324 = idf(docFreq=225, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.044428606 = weight(abstract_txt:user in 3005) [ClassicSimilarity], result of:
           0.044428606 = score(doc=3005,freq=1.0), product of:
             0.15449782 = queryWeight, product of:
               3.0325885 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.013840716 = queryNorm
             0.28756785 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.88617575 = weight(abstract_txt:satisfaction in 3005) [ClassicSimilarity], result of:
           0.88617575 = score(doc=3005,freq=8.0), product of:
             0.62533116 = queryWeight, product of:
               7.0449305 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.013840716 = queryNorm
             1.4171304 = fieldWeight in 3005, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
       0.16 = coord(4/25)
   

3. Bruce, H.: ¬A user oriented view of Internet as information infrastructure (1997) 0.16

   0.15728053 = sum of:
     0.15728053 = product of:
       0.9830034 = sum of:
         0.043102827 = weight(abstract_txt:internet in 1323) [ClassicSimilarity], result of:
           0.043102827 = score(doc=1323,freq=4.0), product of:
             0.05284517 = queryWeight, product of:
               1.0239867 = boost
               3.7286568 = idf(docFreq=2900, maxDocs=44421)
               0.013840716 = queryNorm
             0.81564367 = fieldWeight in 1323, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               3.7286568 = idf(docFreq=2900, maxDocs=44421)
               0.109375 = fieldNorm(doc=1323)
         0.04107956 = weight(abstract_txt:models in 1323) [ClassicSimilarity], result of:
           0.04107956 = score(doc=1323,freq=1.0), product of:
             0.081240386 = queryWeight, product of:
               1.2696314 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.013840716 = queryNorm
             0.5056544 = fieldWeight in 1323, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.109375 = fieldNorm(doc=1323)
         0.13908353 = weight(abstract_txt:user in 1323) [ClassicSimilarity], result of:
           0.13908353 = score(doc=1323,freq=5.0), product of:
             0.15449782 = queryWeight, product of:
               3.0325885 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.013840716 = queryNorm
             0.90022975 = fieldWeight in 1323, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.109375 = fieldNorm(doc=1323)
         0.7597375 = weight(abstract_txt:satisfaction in 1323) [ClassicSimilarity], result of:
           0.7597375 = score(doc=1323,freq=3.0), product of:
             0.62533116 = queryWeight, product of:
               7.0449305 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.013840716 = queryNorm
             1.2149363 = fieldWeight in 1323, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.109375 = fieldNorm(doc=1323)
       0.16 = coord(4/25)
   

4. Tse, T.; Vegh, S.; Marchionini, G.; Shneiderman, B.: ¬An exploratory study of video browsing user interface designs and research methodologies : effectiveness in information seeking tasks (1999) 0.15

   0.14989334 = sum of:
     0.14989334 = product of:
       0.6245556 = sum of:
         0.012439237 = weight(abstract_txt:approach in 677) [ClassicSimilarity], result of:
           0.012439237 = score(doc=677,freq=1.0), product of:
             0.053199716 = queryWeight, product of:
               1.027416 = boost
               3.741144 = idf(docFreq=2864, maxDocs=44421)
               0.013840716 = queryNorm
             0.2338215 = fieldWeight in 677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.741144 = idf(docFreq=2864, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
         0.04658749 = weight(abstract_txt:independent in 677) [ClassicSimilarity], result of:
           0.04658749 = score(doc=677,freq=1.0), product of:
             0.1282999 = queryWeight, product of:
               1.5955296 = boost
               5.8098235 = idf(docFreq=361, maxDocs=44421)
               0.013840716 = queryNorm
             0.36311397 = fieldWeight in 677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8098235 = idf(docFreq=361, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
         0.083246864 = weight(abstract_txt:variables in 677) [ClassicSimilarity], result of:
           0.083246864 = score(doc=677,freq=2.0), product of:
             0.14995079 = queryWeight, product of:
               1.7249085 = boost
               6.2809324 = idf(docFreq=225, maxDocs=44421)
               0.013840716 = queryNorm
             0.55516124 = fieldWeight in 677, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.2809324 = idf(docFreq=225, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
         0.06624963 = weight(abstract_txt:performance in 677) [ClassicSimilarity], result of:
           0.06624963 = score(doc=677,freq=2.0), product of:
             0.16224419 = queryWeight, product of:
               2.5374136 = boost
               4.619759 = idf(docFreq=1189, maxDocs=44421)
               0.013840716 = queryNorm
             0.40833285 = fieldWeight in 677, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.619759 = idf(docFreq=1189, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
         0.06156208 = weight(abstract_txt:user in 677) [ClassicSimilarity], result of:
           0.06156208 = score(doc=677,freq=3.0), product of:
             0.15449782 = queryWeight, product of:
               3.0325885 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.013840716 = queryNorm
             0.3984657 = fieldWeight in 677, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
         0.3544703 = weight(abstract_txt:satisfaction in 677) [ClassicSimilarity], result of:
           0.3544703 = score(doc=677,freq=2.0), product of:
             0.62533116 = queryWeight, product of:
               7.0449305 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.013840716 = queryNorm
             0.56685215 = fieldWeight in 677, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.0625 = fieldNorm(doc=677)
       0.24 = coord(6/25)
   

5. Stefl-Mabry, J.: ¬A social judgment analysis of information source preference profiles : An exploratory study to empirically represent media selection patterns (2003) 0.14

   0.14326361 = sum of:
     0.14326361 = product of:
       0.716318 = sum of:
         0.012315094 = weight(abstract_txt:internet in 5577) [ClassicSimilarity], result of:
           0.012315094 = score(doc=5577,freq=1.0), product of:
             0.05284517 = queryWeight, product of:
               1.0239867 = boost
               3.7286568 = idf(docFreq=2900, maxDocs=44421)
               0.013840716 = queryNorm
             0.23304105 = fieldWeight in 5577, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.7286568 = idf(docFreq=2900, maxDocs=44421)
               0.0625 = fieldNorm(doc=5577)
         0.048625242 = weight(abstract_txt:positive in 5577) [ClassicSimilarity], result of:
           0.048625242 = score(doc=5577,freq=1.0), product of:
             0.13201441 = queryWeight, product of:
               1.6184614 = boost
               5.8933253 = idf(docFreq=332, maxDocs=44421)
               0.013840716 = queryNorm
             0.36833283 = fieldWeight in 5577, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8933253 = idf(docFreq=332, maxDocs=44421)
               0.0625 = fieldNorm(doc=5577)
         0.059367944 = weight(abstract_txt:negative in 5577) [ClassicSimilarity], result of:
           0.059367944 = score(doc=5577,freq=1.0), product of:
             0.15080468 = queryWeight, product of:
               1.7298127 = boost
               6.2987905 = idf(docFreq=221, maxDocs=44421)
               0.013840716 = queryNorm
             0.3936744 = fieldWeight in 5577, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2987905 = idf(docFreq=221, maxDocs=44421)
               0.0625 = fieldNorm(doc=5577)
         0.035542883 = weight(abstract_txt:user in 5577) [ClassicSimilarity], result of:
           0.035542883 = score(doc=5577,freq=1.0), product of:
             0.15449782 = queryWeight, product of:
               3.0325885 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.013840716 = queryNorm
             0.23005427 = fieldWeight in 5577, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.0625 = fieldNorm(doc=5577)
         0.5604668 = weight(abstract_txt:satisfaction in 5577) [ClassicSimilarity], result of:
           0.5604668 = score(doc=5577,freq=5.0), product of:
             0.62533116 = queryWeight, product of:
               7.0449305 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.013840716 = queryNorm
             0.896272 = fieldWeight in 5577, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.0625 = fieldNorm(doc=5577)
       0.2 = coord(5/25)