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Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005)
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Goldschmitt, R.: Thinking beyond Digital Libraries - Designing the Information Strategy for the Next Decade : Bericht über die 7. Internationale Bielefeld Konferenz 2004 (2004)
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Wittich, A.; Jasiewicz, J.: Orientierungsrahmen zur Vermittlung von Informationskompetenz in der Schule (2011)
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Künzel, R.: Neue Medien in Lehre und Studium : Zu den Empfehlungen der Hochschulrektorenkonferenz (1998)
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