Document (#34283)

Author
Alberts, I.
Bertrand-Gastaldy, S.
Title
¬A pragmatic perspective of E-mail management practices in two Canadian public administrations
Source
Culture and identity in knowledge organization: Proceedings of the Tenth International ISKO Conference 5-8 August 2008, Montreal, Canada. Ed. by Clément Arsenault and Joseph T. Tennis
Imprint
Würzburg : Ergon Verlag
Year
2008
Pages
S.347-353
Series
Advances in knowledge organization; vol.11
Content
This paper examines the prevalent contextual factors involved in the work of middle managers as they read and classify e-mail within two Canadian public administrations. Looking at e-mail through the lens of pragmatics and genre theory, the intent here is to devise a solution to alleviate issues associated with e-mail management practices. Resulting from this research, the E-mail Pragmatic Framework is presented. This framework takes into account prevailing individual, contextual and textual factors in the reading and classification of e-mail. As an alternative to speech act theory, a typology of e-mail pragmatic functions aiming to capture the expectations of middle managers as they interact with the e-mail genre is outlined.
Footnote
Vgl. unter: http://www.ergon-verlag.de/isko_ko/tocs/0497f79b0c0b3ed06/0497f79b0c0b5550a/index.php.

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