Document (#33163)

Author

Seadle, M.

Title

Project ethnography : an anthropological approach to assessing digital library services

Source

Library trends. 49(2000) no.2, S.370-385

Year

2000

Abstract

OFTEN LIBRARIES TRY TO ASSESS DIGITAL LIBRARY SERVICE for their user populations in comprehensive terms that judge its overall success or failure. This article's key assumption is that the people involved must be understood before services can be assessed, especially if evaluators and developers intend to improve a digital library product. Its argument is simply that anthropology can provide the initial understanding, the intellectual basis, on which informed choices about sample population, survey design, or focus group selection can reasonably be made. As an example, this article analyzes the National Gallery of the Spoken Word (NGSW). It includes brief descriptions of nine NGSW micro-cultures and three pairs of dichotomies within these micro-cultures.

Object

National Gallery of the Spoken Word

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