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McCrank, L.J.: Reference expertise : paradigms, strategies, and systems (1993)
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Vickery, A.; Brooks, H.M.: PLEXUS: the expert system for referral (1987)
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Westbrook, L.: Digital information support for domestic violence victims (2007)
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Williams, J.G.; Sochats, K.: Application of expert agents/assistants in library and information systems (1996)
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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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