Document (#30234)

Author

Ellis, D.
Wilson, T.D.
Ford, N.
Foster, A.
Lam, H.M.
Burton, R.
Spink, A.

Title

Information seeking and mediated searching : Part 5: user-intermediary interaction

Source

Journal of the American Society for Information Science and Technology. 53(2002) no.11, S.883-892

Year

2002

Abstract

Ellis, et alia, now provide part five of their study on mediated searching which is treated separately here because of the presence of additional authors. The data source remains cases collected from 198 individuals, 87 in Texas and 111 in Sheffield in the U.K. but the focus here is on seeker/intermediary interaction utilizing the Saracevic triadic IR model, and the method is the analysis of discourse. While the pre-search interview stressed problem definition, interaction during the search in terms of relevance and magnitude continued to develop the problem statement. The user and intermediary focused on search tactics, review and relevance, while the intermediary interaction with the system was comprised of terminology and answers. The interaction clearly affected the search process. Users and intermediaries considered the process effective and users felt the intermediary increased their overall satisfaction.

Theme

Suchtaktik
Benutzerstudien

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2. Spink, A.: Towards a theoretical framework for information retrieval in an information seeking context (1999) 0.25

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3. Kuhlthau, C.C.: Investigating patterns in information seeking : concepts in context (1999) 0.25

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4. Spink, A.; Goodrum, A.; Robins, D.: Elicitation behavior during mediated information retrieval (1998) 0.24

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5. Spink, A.; Goodrum, A.; Robins, D.: Search intermediary elicitations during mediated online searching (1995) 0.23

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