Document (#27668)

Author

Mounier, E.
Paganelli, C.

Title

¬The representation of knowledge contained in technical documents : the example of FAQs (frequently asked questions)

Source

Knowledge organization and the global information society: Proceedings of the 8th International ISKO Conference 13-16 July 2004, London, UK. Ed.: I.C. McIlwaine

Imprint

Würzburg : Ergon Verlag

Year

2004

Pages

S.287-290

Series

Advances in knowledge organization; vol.9

Abstract

This article deals with the representation of knowledge contained in FAQs. Various works showed that it is conceivable to categorise the various information units contained in technical documents according to the type of the information conveyed. Such a model based an various types of information units makes it possible to represent the knowledge contained in technical documents. Besides, this model proposes a method for the automatic recognition of the information units types contained in these documents. This model has been constructed for "traditional" technical documents and it has been validated with expert users of these documents. In this paper, we propose to validate and extend this model to FAQs by an experimental study with a group of users, expert of the technical field described in FAQs.

Field

Ingenieurwissenschaften

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5. San Segundo, R.: ¬A new conception of representation of knowledge (2004) 0.19

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