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Wootton, N.A.: Institutional policy issues for providing Internet access (1996)
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Lievesley, N.: ¬The value of networks to the community and voluntary sector (1994)
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Kong, L.M.: Academic reference librarians : under the microscope (1996)
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Pernat, M.: Developing a reference telephone inquiries service (1994)
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Gambles, B.; McGuire, K.: Information direct : setting up a fee-based public library service in Birmingham Public Libraries (1990)
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