Document (#22832)

Author
Schweibenz, W.
Title
Eine Usability-Studie zu Terminologieproblemen bei der Arbeit mit einem Hilfeagenten und einer Online-Dokumentation : Wie hilfreich ist ein Hilfeagent?
Source
nfd Information - Wissenschaft und Praxis. 51(2000) H.4, S.199-207
Year
2000
Abstract
Terminologieprobleme spielen eine wichtige Rolle bei der Beutzung von Softwaredokumentationen in gedruckter und elektronischer Form. Vor allem beim Zugriff auf Hilfeinformationen und bei der Umsetzung von Hilfeanweisungen treten terminologiebedingte Schwierigkeiten auf, die die Arbeit mit Software erschweren und ihre Benutzerfreundlichkeit verringern. Hilfeagenten könnten helfen, die Benutzerfreundlichkeit von Softwaredokumentationen zu verbessern. In einer Usability-Studie wurde in Benutzertests mit lautem Denken untersucht, wie sich terminologiebedingte Probleme auf die Arbeit mit dem Hilfeagenten Karl Klammer von Microsoft Office 97 auswirken und wie sie die Benutzerfreundlichkeit der Online-Dokumentation verringern

Similar documents (author)

  1. Schweibenz, W.: Proactive Web design : Maßnahmen zur Verbesserung der Auffindbarkeit von Webseiten durch Suchmaschinen (1999) 5.66 
    5.664006 = sum of:
  5.664006 = weight(author_txt:schweibenz in 5065) [ClassicSimilarity], result of:
    5.664006 = fieldWeight in 5065, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.06241 = idf(docFreq=13, maxDocs=44421)
      0.625 = fieldNorm(doc=5065)
  2. Schweibenz, W.: Museumsinformation im Internet am Beispiel der Webseiten zweier Kunstmuseen in den USA (1998) 5.66 
    5.664006 = sum of:
  5.664006 = weight(author_txt:schweibenz in 5152) [ClassicSimilarity], result of:
    5.664006 = fieldWeight in 5152, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.06241 = idf(docFreq=13, maxDocs=44421)
      0.625 = fieldNorm(doc=5152)
  3. Schweibenz, W.: Metadaten für Museen : Ein Bericht vom CIMI Dublin core Metadaten Workshop vom 27. bis 28. April 2000 in Amstelveen, Niederlande (2000) 5.66 
    5.664006 = sum of:
  5.664006 = weight(author_txt:schweibenz in 5959) [ClassicSimilarity], result of:
    5.664006 = fieldWeight in 5959, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.06241 = idf(docFreq=13, maxDocs=44421)
      0.625 = fieldNorm(doc=5959)
  4. Schweibenz, W.: Evaluation des Intranet-Angebots Multimediales Lernen bei DaimlerCrysler, Standort Stuttgart (2001) 5.66 
    5.664006 = sum of:
  5.664006 = weight(author_txt:schweibenz in 6852) [ClassicSimilarity], result of:
    5.664006 = fieldWeight in 6852, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.06241 = idf(docFreq=13, maxDocs=44421)
      0.625 = fieldNorm(doc=6852)
  5. Schweibenz, W.: Rechtliche Rahmenbedingungen des barrierefreien Internet-Zugangs (2005) 5.66 
    5.664006 = sum of:
  5.664006 = weight(author_txt:schweibenz in 5829) [ClassicSimilarity], result of:
    5.664006 = fieldWeight in 5829, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.06241 = idf(docFreq=13, maxDocs=44421)
      0.625 = fieldNorm(doc=5829)

Similar documents (content)

  1. Weidler, D.: Usability-Inspektionen und Usability-Tests : Komplementäre Methoden für die Evaluation eines E-Learning-Moduls (2004) 0.15 
    0.14922856 = sum of:
  0.14922856 = product of:
    0.74614275 = sum of:
      0.06682421 = weight(abstract_txt:umsetzung in 4706) [ClassicSimilarity], result of:
        0.06682421 = score(doc=4706,freq=1.0), product of:
          0.107057236 = queryWeight, product of:
            1.0009668 = boost
            6.6580424 = idf(docFreq=154, maxDocs=44421)
            0.016063856 = queryNorm
          0.62419146 = fieldWeight in 4706, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.6580424 = idf(docFreq=154, maxDocs=44421)
            0.09375 = fieldNorm(doc=4706)
      0.01923045 = weight(abstract_txt:eine in 4706) [ClassicSimilarity], result of:
        0.01923045 = score(doc=4706,freq=1.0), product of:
          0.05879356 = queryWeight, product of:
            1.0490388 = boost
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.016063856 = queryNorm
          0.3270843 = fieldWeight in 4706, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.09375 = fieldNorm(doc=4706)
      0.03748167 = weight(abstract_txt:einer in 4706) [ClassicSimilarity], result of:
        0.03748167 = score(doc=4706,freq=2.0), product of:
          0.07281252 = queryWeight, product of:
            1.1674268 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.016063856 = queryNorm
          0.51476955 = fieldWeight in 4706, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.09375 = fieldNorm(doc=4706)
      0.2137573 = weight(abstract_txt:usability in 4706) [ClassicSimilarity], result of:
        0.2137573 = score(doc=4706,freq=4.0), product of:
          0.18447213 = queryWeight, product of:
            1.8581982 = boost
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.016063856 = queryNorm
          1.1587512 = fieldWeight in 4706, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.09375 = fieldNorm(doc=4706)
      0.4088491 = weight(abstract_txt:benutzerfreundlichkeit in 4706) [ClassicSimilarity], result of:
        0.4088491 = score(doc=4706,freq=1.0), product of:
          0.5165066 = queryWeight, product of:
            3.8081164 = boost
            8.443371 = idf(docFreq=25, maxDocs=44421)
            0.016063856 = queryNorm
          0.791566 = fieldWeight in 4706, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.443371 = idf(docFreq=25, maxDocs=44421)
            0.09375 = fieldNorm(doc=4706)
    0.2 = coord(5/25)
  2. Bank, C.: ¬Die Usability von Online-Wörterbüchern und elektronischen Sprachportalen (2012) 0.14 
    0.14155868 = sum of:
  0.14155868 = product of:
    0.5055667 = sum of:
      0.04494295 = weight(abstract_txt:elektronischer in 1566) [ClassicSimilarity], result of:
        0.04494295 = score(doc=1566,freq=1.0), product of:
          0.10768668 = queryWeight, product of:
            1.003905 = boost
            6.677587 = idf(docFreq=151, maxDocs=44421)
            0.016063856 = queryNorm
          0.4173492 = fieldWeight in 1566, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.677587 = idf(docFreq=151, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.018130643 = weight(abstract_txt:eine in 1566) [ClassicSimilarity], result of:
        0.018130643 = score(doc=1566,freq=2.0), product of:
          0.05879356 = queryWeight, product of:
            1.0490388 = boost
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.016063856 = queryNorm
          0.30837804 = fieldWeight in 1566, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.03638965 = weight(abstract_txt:online in 1566) [ClassicSimilarity], result of:
        0.03638965 = score(doc=1566,freq=6.0), product of:
          0.06486331 = queryWeight, product of:
            1.1018595 = boost
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.016063856 = queryNorm
          0.56102055 = fieldWeight in 1566, product of:
            2.4494898 = tf(freq=6.0), with freq of:
              6.0 = termFreq=6.0
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.02498778 = weight(abstract_txt:einer in 1566) [ClassicSimilarity], result of:
        0.02498778 = score(doc=1566,freq=2.0), product of:
          0.07281252 = queryWeight, product of:
            1.1674268 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.016063856 = queryNorm
          0.3431797 = fieldWeight in 1566, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.20153232 = weight(abstract_txt:usability in 1566) [ClassicSimilarity], result of:
        0.20153232 = score(doc=1566,freq=8.0), product of:
          0.18447213 = queryWeight, product of:
            1.8581982 = boost
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.016063856 = queryNorm
          1.0924811 = fieldWeight in 1566, product of:
            2.828427 = tf(freq=8.0), with freq of:
              8.0 = termFreq=8.0
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.084536955 = weight(abstract_txt:studie in 1566) [ClassicSimilarity], result of:
        0.084536955 = score(doc=1566,freq=1.0), product of:
          0.20674199 = queryWeight, product of:
            1.967166 = boost
            6.5424123 = idf(docFreq=173, maxDocs=44421)
            0.016063856 = queryNorm
          0.40890077 = fieldWeight in 1566, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.5424123 = idf(docFreq=173, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
      0.09504638 = weight(abstract_txt:arbeit in 1566) [ClassicSimilarity], result of:
        0.09504638 = score(doc=1566,freq=2.0), product of:
          0.2030993 = queryWeight, product of:
            2.3879569 = boost
            5.2945876 = idf(docFreq=605, maxDocs=44421)
            0.016063856 = queryNorm
          0.46797985 = fieldWeight in 1566, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            5.2945876 = idf(docFreq=605, maxDocs=44421)
            0.0625 = fieldNorm(doc=1566)
    0.28 = coord(7/25)
  3. Becker, H.-G.; Förster, F.: Vernetztes Wissen : Ereignisse in der bibliografischen Dokumentation (2010) 0.14 
    0.13969946 = sum of:
  0.13969946 = product of:
    0.6984973 = sum of:
      0.016025376 = weight(abstract_txt:eine in 481) [ClassicSimilarity], result of:
        0.016025376 = score(doc=481,freq=1.0), product of:
          0.05879356 = queryWeight, product of:
            1.0490388 = boost
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.016063856 = queryNorm
          0.27257025 = fieldWeight in 481, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.078125 = fieldNorm(doc=481)
      0.018570013 = weight(abstract_txt:online in 481) [ClassicSimilarity], result of:
        0.018570013 = score(doc=481,freq=1.0), product of:
          0.06486331 = queryWeight, product of:
            1.1018595 = boost
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.016063856 = queryNorm
          0.28629458 = fieldWeight in 481, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.078125 = fieldNorm(doc=481)
      0.03825457 = weight(abstract_txt:einer in 481) [ClassicSimilarity], result of:
        0.03825457 = score(doc=481,freq=3.0), product of:
          0.07281252 = queryWeight, product of:
            1.1674268 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.016063856 = queryNorm
          0.5253845 = fieldWeight in 481, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.078125 = fieldNorm(doc=481)
      0.103084475 = weight(abstract_txt:hilfreich in 481) [ClassicSimilarity], result of:
        0.103084475 = score(doc=481,freq=1.0), product of:
          0.16140233 = queryWeight, product of:
            1.2290415 = boost
            8.175107 = idf(docFreq=33, maxDocs=44421)
            0.016063856 = queryNorm
          0.6386802 = fieldWeight in 481, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.175107 = idf(docFreq=33, maxDocs=44421)
            0.078125 = fieldNorm(doc=481)
      0.52256286 = weight(title_txt:dokumentation in 481) [ClassicSimilarity], result of:
        0.52256286 = score(doc=481,freq=1.0), product of:
          0.21088992 = queryWeight, product of:
            1.9868019 = boost
            6.6077175 = idf(docFreq=162, maxDocs=44421)
            0.016063856 = queryNorm
          2.477894 = fieldWeight in 481, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.6077175 = idf(docFreq=162, maxDocs=44421)
            0.375 = fieldNorm(doc=481)
    0.2 = coord(5/25)
  4. Fahrenkrog, G.; Marahrens, O.; Bittner, E.: Des Surfers Leid, des Surfers Freud : Web usability und wie man sie testet (2002) 0.14 
    0.13881183 = sum of:
  0.13881183 = product of:
    0.867574 = sum of:
      0.025640601 = weight(abstract_txt:eine in 1264) [ClassicSimilarity], result of:
        0.025640601 = score(doc=1264,freq=1.0), product of:
          0.05879356 = queryWeight, product of:
            1.0490388 = boost
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.016063856 = queryNorm
          0.4361124 = fieldWeight in 1264, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.125 = fieldNorm(doc=1264)
      0.04997556 = weight(abstract_txt:einer in 1264) [ClassicSimilarity], result of:
        0.04997556 = score(doc=1264,freq=2.0), product of:
          0.07281252 = queryWeight, product of:
            1.1674268 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.016063856 = queryNorm
          0.6863594 = fieldWeight in 1264, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.125 = fieldNorm(doc=1264)
      0.24682568 = weight(abstract_txt:usability in 1264) [ClassicSimilarity], result of:
        0.24682568 = score(doc=1264,freq=3.0), product of:
          0.18447213 = queryWeight, product of:
            1.8581982 = boost
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.016063856 = queryNorm
          1.3380107 = fieldWeight in 1264, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.125 = fieldNorm(doc=1264)
      0.5451321 = weight(abstract_txt:benutzerfreundlichkeit in 1264) [ClassicSimilarity], result of:
        0.5451321 = score(doc=1264,freq=1.0), product of:
          0.5165066 = queryWeight, product of:
            3.8081164 = boost
            8.443371 = idf(docFreq=25, maxDocs=44421)
            0.016063856 = queryNorm
          1.0554214 = fieldWeight in 1264, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.443371 = idf(docFreq=25, maxDocs=44421)
            0.125 = fieldNorm(doc=1264)
    0.16 = coord(4/25)
  5. Quirmbach, S.M.: Suchmaschinen : User Experience, Usability und nutzerzentrierte Website-Gestaltung (2012) 0.14 
    0.13520841 = sum of:
  0.13520841 = product of:
    0.4828872 = sum of:
      0.055686843 = weight(abstract_txt:umsetzung in 2705) [ClassicSimilarity], result of:
        0.055686843 = score(doc=2705,freq=1.0), product of:
          0.107057236 = queryWeight, product of:
            1.0009668 = boost
            6.6580424 = idf(docFreq=154, maxDocs=44421)
            0.016063856 = queryNorm
          0.52015954 = fieldWeight in 2705, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.6580424 = idf(docFreq=154, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.016025376 = weight(abstract_txt:eine in 2705) [ClassicSimilarity], result of:
        0.016025376 = score(doc=2705,freq=1.0), product of:
          0.05879356 = queryWeight, product of:
            1.0490388 = boost
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.016063856 = queryNorm
          0.27257025 = fieldWeight in 2705, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.4888992 = idf(docFreq=3686, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.06577578 = weight(abstract_txt:helfen in 2705) [ClassicSimilarity], result of:
        0.06577578 = score(doc=2705,freq=1.0), product of:
          0.11962583 = queryWeight, product of:
            1.0580937 = boost
            7.0380287 = idf(docFreq=105, maxDocs=44421)
            0.016063856 = queryNorm
          0.549846 = fieldWeight in 2705, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.0380287 = idf(docFreq=105, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.018570013 = weight(abstract_txt:online in 2705) [ClassicSimilarity], result of:
        0.018570013 = score(doc=2705,freq=1.0), product of:
          0.06486331 = queryWeight, product of:
            1.1018595 = boost
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.016063856 = queryNorm
          0.28629458 = fieldWeight in 2705, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.6645708 = idf(docFreq=3092, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.03825457 = weight(abstract_txt:einer in 2705) [ClassicSimilarity], result of:
        0.03825457 = score(doc=2705,freq=3.0), product of:
          0.07281252 = queryWeight, product of:
            1.1674268 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.016063856 = queryNorm
          0.5253845 = fieldWeight in 2705, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.13430858 = weight(abstract_txt:auswirken in 2705) [ClassicSimilarity], result of:
        0.13430858 = score(doc=2705,freq=1.0), product of:
          0.19253814 = queryWeight, product of:
            1.3423632 = boost
            8.928879 = idf(docFreq=15, maxDocs=44421)
            0.016063856 = queryNorm
          0.69756866 = fieldWeight in 2705, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.928879 = idf(docFreq=15, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
      0.15426604 = weight(abstract_txt:usability in 2705) [ClassicSimilarity], result of:
        0.15426604 = score(doc=2705,freq=3.0), product of:
          0.18447213 = queryWeight, product of:
            1.8581982 = boost
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.016063856 = queryNorm
          0.8362567 = fieldWeight in 2705, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            6.1800065 = idf(docFreq=249, maxDocs=44421)
            0.078125 = fieldNorm(doc=2705)
    0.28 = coord(7/25)