Document (#20896)

Author

Lindroos, K.

Title

Use quality and the World Wide Web

Source

Information and software technology. 39(1997) no.12, S.827-836

Year

1997

Abstract

Discusses the WWW as an information system available to the mass, not the WWW as a general user interface. Discusses use quality, system success and user satisfaction models based on traditional information systems. Suggests useful features in service marketing models to be included in quality models for mass information systems like the Web. Satisfaction measures from service marketing should be taken into account as an information system and especially a mass information system like the WWW provides information services for the user

Footnote

Contribution to a special issue devoted to information systems quality

Theme

Internet

Object

WWW

Similar documents (content)

1. Applegate, R.: Models of user satisfaction : understanding false positives (1993) 0.28

   0.27773526 = sum of:
     0.27773526 = product of:
       0.99191165 = sum of:
         0.040966935 = weight(abstract_txt:systems in 6264) [ClassicSimilarity], result of:
           0.040966935 = score(doc=6264,freq=2.0), product of:
             0.09058227 = queryWeight, product of:
               1.5396326 = boost
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.01724734 = queryNorm
             0.4522622 = fieldWeight in 6264, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.09456039 = weight(abstract_txt:user in 6264) [ClassicSimilarity], result of:
           0.09456039 = score(doc=6264,freq=3.0), product of:
             0.15820749 = queryWeight, product of:
               2.4920378 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.01724734 = queryNorm
             0.59769857 = fieldWeight in 6264, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.43044326 = weight(abstract_txt:satisfaction in 6264) [ClassicSimilarity], result of:
           0.43044326 = score(doc=6264,freq=5.0), product of:
             0.32017308 = queryWeight, product of:
               2.8945956 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.01724734 = queryNorm
             1.344408 = fieldWeight in 6264, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.21794774 = weight(abstract_txt:marketing in 6264) [ClassicSimilarity], result of:
           0.21794774 = score(doc=6264,freq=1.0), product of:
             0.3478023 = queryWeight, product of:
               3.0169055 = boost
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.01724734 = queryNorm
             0.6266426 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.056001365 = weight(abstract_txt:system in 6264) [ClassicSimilarity], result of:
           0.056001365 = score(doc=6264,freq=1.0), product of:
             0.17710872 = queryWeight, product of:
               3.0446014 = boost
               3.372775 = idf(docFreq=4140, maxDocs=44421)
               0.01724734 = queryNorm
             0.31619766 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.372775 = idf(docFreq=4140, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.108169526 = weight(abstract_txt:models in 6264) [ClassicSimilarity], result of:
           0.108169526 = score(doc=6264,freq=1.0), product of:
             0.24957319 = queryWeight, product of:
               3.1299694 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.01724734 = queryNorm
             0.43341807 = fieldWeight in 6264, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
         0.043822404 = weight(abstract_txt:information in 6264) [ClassicSimilarity], result of:
           0.043822404 = score(doc=6264,freq=2.0), product of:
             0.13664448 = queryWeight, product of:
               3.2753081 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.01724734 = queryNorm
             0.3207038 = fieldWeight in 6264, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.09375 = fieldNorm(doc=6264)
       0.28 = coord(7/25)
   

2. Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008) 0.27

   0.27076972 = sum of:
     0.27076972 = product of:
       0.8461554 = sum of:
         0.048545863 = weight(abstract_txt:measures in 3005) [ClassicSimilarity], result of:
           0.048545863 = score(doc=3005,freq=1.0), product of:
             0.11454511 = queryWeight, product of:
               1.2242461 = boost
               5.424824 = idf(docFreq=531, maxDocs=44421)
               0.01724734 = queryNorm
             0.4238144 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.424824 = idf(docFreq=531, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.056463234 = weight(abstract_txt:success in 3005) [ClassicSimilarity], result of:
           0.056463234 = score(doc=3005,freq=1.0), product of:
             0.12668316 = queryWeight, product of:
               1.2874783 = boost
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.01724734 = queryNorm
             0.44570434 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.03413911 = weight(abstract_txt:systems in 3005) [ClassicSimilarity], result of:
           0.03413911 = score(doc=3005,freq=2.0), product of:
             0.09058227 = queryWeight, product of:
               1.5396326 = boost
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.01724734 = queryNorm
             0.37688518 = fieldWeight in 3005, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.045495387 = weight(abstract_txt:user in 3005) [ClassicSimilarity], result of:
           0.045495387 = score(doc=3005,freq=1.0), product of:
             0.15820749 = queryWeight, product of:
               2.4920378 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.01724734 = queryNorm
             0.28756785 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.453727 = weight(abstract_txt:satisfaction in 3005) [ClassicSimilarity], result of:
           0.453727 = score(doc=3005,freq=8.0), product of:
             0.32017308 = queryWeight, product of:
               2.8945956 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.01724734 = queryNorm
             1.4171304 = fieldWeight in 3005, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.06599824 = weight(abstract_txt:system in 3005) [ClassicSimilarity], result of:
           0.06599824 = score(doc=3005,freq=2.0), product of:
             0.17710872 = queryWeight, product of:
               3.0446014 = boost
               3.372775 = idf(docFreq=4140, maxDocs=44421)
               0.01724734 = queryNorm
             0.37264252 = fieldWeight in 3005, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.372775 = idf(docFreq=4140, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.090141274 = weight(abstract_txt:models in 3005) [ClassicSimilarity], result of:
           0.090141274 = score(doc=3005,freq=1.0), product of:
             0.24957319 = queryWeight, product of:
               3.1299694 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.01724734 = queryNorm
             0.36118174 = fieldWeight in 3005, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
         0.0516452 = weight(abstract_txt:information in 3005) [ClassicSimilarity], result of:
           0.0516452 = score(doc=3005,freq=4.0), product of:
             0.13664448 = queryWeight, product of:
               3.2753081 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.01724734 = queryNorm
             0.37795305 = fieldWeight in 3005, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.078125 = fieldNorm(doc=3005)
       0.32 = coord(8/25)
   

3. Martina Reich at Roland Berger & Partner : here comes the new generation of European Information managers - they're confident, they're experts and they like what they are doing (1998) 0.26

   0.26293403 = sum of:
     0.26293403 = product of:
       0.9390501 = sum of:
         0.0558082 = weight(abstract_txt:interface in 4372) [ClassicSimilarity], result of:
           0.0558082 = score(doc=4372,freq=1.0), product of:
             0.09188834 = queryWeight, product of:
               1.0965052 = boost
               4.858784 = idf(docFreq=936, maxDocs=44421)
               0.01724734 = queryNorm
             0.607348 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.858784 = idf(docFreq=936, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.09034118 = weight(abstract_txt:success in 4372) [ClassicSimilarity], result of:
           0.09034118 = score(doc=4372,freq=1.0), product of:
             0.12668316 = queryWeight, product of:
               1.2874783 = boost
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.01724734 = queryNorm
             0.71312696 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.059950408 = weight(abstract_txt:discusses in 4372) [ClassicSimilarity], result of:
           0.059950408 = score(doc=4372,freq=1.0), product of:
             0.121432 = queryWeight, product of:
               1.7826334 = boost
               3.9495623 = idf(docFreq=2325, maxDocs=44421)
               0.01724734 = queryNorm
             0.4936953 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.9495623 = idf(docFreq=2325, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.0933007 = weight(abstract_txt:service in 4372) [ClassicSimilarity], result of:
           0.0933007 = score(doc=4372,freq=1.0), product of:
             0.16307786 = queryWeight, product of:
               2.0658224 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.01724734 = queryNorm
             0.57212365 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.25666678 = weight(abstract_txt:satisfaction in 4372) [ClassicSimilarity], result of:
           0.25666678 = score(doc=4372,freq=1.0), product of:
             0.32017308 = queryWeight, product of:
               2.8945956 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.01724734 = queryNorm
             0.80165005 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.290597 = weight(abstract_txt:marketing in 4372) [ClassicSimilarity], result of:
           0.290597 = score(doc=4372,freq=1.0), product of:
             0.3478023 = queryWeight, product of:
               3.0169055 = boost
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.01724734 = queryNorm
             0.8355235 = fieldWeight in 4372, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
         0.09238575 = weight(abstract_txt:information in 4372) [ClassicSimilarity], result of:
           0.09238575 = score(doc=4372,freq=5.0), product of:
             0.13664448 = queryWeight, product of:
               3.2753081 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.01724734 = queryNorm
             0.676103 = fieldWeight in 4372, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.125 = fieldNorm(doc=4372)
       0.28 = coord(7/25)
   

4. Flynn, M.: Marketing a fee-based information service : the case of BTiS (1994) 0.21

   0.20621222 = sum of:
     0.20621222 = product of:
       0.8592176 = sum of:
         0.09034118 = weight(abstract_txt:success in 8292) [ClassicSimilarity], result of:
           0.09034118 = score(doc=8292,freq=1.0), product of:
             0.12668316 = queryWeight, product of:
               1.2874783 = boost
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.01724734 = queryNorm
             0.71312696 = fieldWeight in 8292, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.7050157 = idf(docFreq=401, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
         0.059950408 = weight(abstract_txt:discusses in 8292) [ClassicSimilarity], result of:
           0.059950408 = score(doc=8292,freq=1.0), product of:
             0.121432 = queryWeight, product of:
               1.7826334 = boost
               3.9495623 = idf(docFreq=2325, maxDocs=44421)
               0.01724734 = queryNorm
             0.4936953 = fieldWeight in 8292, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.9495623 = idf(docFreq=2325, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
         0.0933007 = weight(abstract_txt:service in 8292) [ClassicSimilarity], result of:
           0.0933007 = score(doc=8292,freq=1.0), product of:
             0.16307786 = queryWeight, product of:
               2.0658224 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.01724734 = queryNorm
             0.57212365 = fieldWeight in 8292, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
         0.41096622 = weight(abstract_txt:marketing in 8292) [ClassicSimilarity], result of:
           0.41096622 = score(doc=8292,freq=2.0), product of:
             0.3478023 = queryWeight, product of:
               3.0169055 = boost
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.01724734 = queryNorm
             1.1816087 = fieldWeight in 8292, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.684188 = idf(docFreq=150, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
         0.14622915 = weight(abstract_txt:quality in 8292) [ClassicSimilarity], result of:
           0.14622915 = score(doc=8292,freq=1.0), product of:
             0.2518787 = queryWeight, product of:
               3.1443932 = boost
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.01724734 = queryNorm
             0.5805538 = fieldWeight in 8292, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
         0.05842987 = weight(abstract_txt:information in 8292) [ClassicSimilarity], result of:
           0.05842987 = score(doc=8292,freq=2.0), product of:
             0.13664448 = queryWeight, product of:
               3.2753081 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.01724734 = queryNorm
             0.42760506 = fieldWeight in 8292, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.125 = fieldNorm(doc=8292)
       0.24 = coord(6/25)
   

5. Cheung, C.M.K.; Lee, M.K.O.: User satisfaction with an internet-based portal : an asymmetric and nonlinear approach (2009) 0.20

   0.20441955 = sum of:
     0.20441955 = product of:
       0.85174817 = sum of:
         0.024139998 = weight(abstract_txt:systems in 3701) [ClassicSimilarity], result of:
           0.024139998 = score(doc=3701,freq=1.0), product of:
             0.09058227 = queryWeight, product of:
               1.5396326 = boost
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.01724734 = queryNorm
             0.26649806 = fieldWeight in 3701, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
         0.10173077 = weight(abstract_txt:user in 3701) [ClassicSimilarity], result of:
           0.10173077 = score(doc=3701,freq=5.0), product of:
             0.15820749 = queryWeight, product of:
               2.4920378 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.01724734 = queryNorm
             0.6430212 = fieldWeight in 3701, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
         0.4244228 = weight(abstract_txt:satisfaction in 3701) [ClassicSimilarity], result of:
           0.4244228 = score(doc=3701,freq=7.0), product of:
             0.32017308 = queryWeight, product of:
               2.8945956 = boost
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.01724734 = queryNorm
             1.3256042 = fieldWeight in 3701, product of:
               2.6457512 = tf(freq=7.0), with freq of:
                 7.0 = termFreq=7.0
               6.4132004 = idf(docFreq=197, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
         0.127479 = weight(abstract_txt:models in 3701) [ClassicSimilarity], result of:
           0.127479 = score(doc=3701,freq=2.0), product of:
             0.24957319 = queryWeight, product of:
               3.1299694 = boost
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.01724734 = queryNorm
             0.5107881 = fieldWeight in 3701, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.623126 = idf(docFreq=1185, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
         0.12924953 = weight(abstract_txt:quality in 3701) [ClassicSimilarity], result of:
           0.12924953 = score(doc=3701,freq=2.0), product of:
             0.2518787 = queryWeight, product of:
               3.1443932 = boost
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.01724734 = queryNorm
             0.51314193 = fieldWeight in 3701, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
         0.044726055 = weight(abstract_txt:information in 3701) [ClassicSimilarity], result of:
           0.044726055 = score(doc=3701,freq=3.0), product of:
             0.13664448 = queryWeight, product of:
               3.2753081 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.01724734 = queryNorm
             0.32731694 = fieldWeight in 3701, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.078125 = fieldNorm(doc=3701)
       0.24 = coord(6/25)