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Mercado, H.: Library instruction and online database searching (1999)
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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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StJohn, R.: ¬The pro se litigant (1993)
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Zach, L.: When is "enough" enough? : modeling the information seeking and stopping behavior of senior arts administrators (2005)
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