Document (#20188)

Author
Papandrea, V.A.
Title
Managing reference services in the electronic age : a competing values approach to effectiveness
Source
Reference librarian. 1998, no.60, S.111-126
Year
1998
Abstract
Argues that the management of reference services in academic libraries is posed a challenge by the influx of electronic resources, and that traditional apporaches to reference management lack a conceptual framework of effectiveness, and emphasize mainly internal processes, paying scant regard to the turbulent environments that libraries face. Presents the competing values approach to effectiveness as a broad integration of existing models of organisational effectiveness. Discusses the implications of this approach and examines diversified team structures as a possible solution to the problems of managing reference services in the electronic age
Footnote
Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
Theme
Informationsdienstleistungen

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