Document (#11685)

Author

Tenopir, C.

Title

Integrating electronic reference

Source

Library journal. 120(1995) no.6, S.39-40

Year

1995

Abstract

Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources

Theme

Informationsdienstleistungen

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