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Weiter auf dem Weg zur virtuellen Bibliothek! : Kundenservice zwischen Quantität und Qualität. 3. INETBIB-Tagung vom 4.-6. März 1998 in Köln (1998)
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Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000)
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Enderle, W.: Neue Wege der bibliothekarischen Informationserschließung : von der Erschließung unselbständiger Literatur über Volltextindizierung bis zu Hypertext- und Expertensystemen (1994)
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Zur Finanzierung von Informationsdienstleistungen (1992)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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