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Applegate, R.: Models of user satisfaction : understanding false positives (1993)
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Al-Maskari, A.; Sanderson, M.: ¬A review of factors influencing user satisfaction in information retrieval (2010)
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Cheung, C.M.K.; Lee, M.K.O.: User satisfaction with an internet-based portal : an asymmetric and nonlinear approach (2009)
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Bruce, H.: ¬A user oriented view of Internet as information infrastructure (1997)
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Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008)
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