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Read, J.: 'What do you want?' : a question academic libraries should be asking their users (1997)
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Massey-Burzio, V.: From the other side of the reference desk : a focus group study (1998)
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Hemmig, W.S.: ¬The information-seeking behavior of visual artists : a literature review (2008)
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Zainab, A.N.; Hai, T.K.; Hazita, M.A.: ¬A multimedia library guide for general reference information (1998)
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992)
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