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Onwuegbutie, A.J.; Jiao, Q.G.: Information search performance and research achievement : an empirical test of the anxiety expectation mediation model of library anxiety (2004)
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Radford, M.L.; Costello, L.; Montague, K.E.: "Death of social encounters" : investigating COVID-19's initial impact on virtual reference services in academic libraries (2022)
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Taylor, A.: User relevance criteria choices and the information search process (2012)
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Moore, B.J.: From reference class to reference desk : one year later (1998)
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