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Davis, L.J.: ¬The service philosophy of the academic library (1996)
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Diella, L.: Formare al reference in una biblioteca di facolta (1998)
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Garcia-Suarez, V.M.: ¬El servicio de referencia y el referencista contemporaneos : retos y oportunidades (1995)
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Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992)
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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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