Document (#13970)

Author

Braaksma, J.

Title

Inlichtingenwerk in wetenschappelijke bibliotheken : hoe wijzer to worden?

Source

Open. 28(1996) no.3, S.72-74

Year

1996

Abstract

A survey of the literature shows that little is known of how reference enquiries are answered in libraries and how far answers satisfy readers' needs. To remedy this situation a survey was held in 15 academic libraries in the Netherlands. Survey results show that the traditional approach to reference service was the norm despite the need for a more flexible approach. Follow up studies showed that reference satff often lacked in-depth subject knowledge. A national programme is required to provide training and exchange of expertise

Footnote

Übers. d. Titels: Reference work in academic libraries: how do we improve our knowledge?

Theme

Informationsdienstleistungen

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