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Hogan, D.R.: Cooperative reference service and the referred reference question : an annotated bibliography (1995)
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Mood, T.A.: Of sundials and digital watches : a further step toward the new paradigm of reference (1994)
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Lavin, M.R.: Improving the quality of business reference service (1995)
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Dilevko, J.; Grewal, K.: Neutrality and media literacy at the reference desk : a case study (1998)
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Massey-Burzio, V.: From the other side of the reference desk : a focus group study (1998)
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