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Beck, S.G.: Wayfinding in libraries (1996)
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Howze, P.C.; Unaeze, F.E.: All in the name of service : mediation, client-self determination, and reference practice in academic libraries (1997)
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Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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Heaton, G.; Kaszuba, S.; D'Agostino, D.: ¬A HyperCard program to assist users at a self-help periodicals information center (1993)
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Nahl, D.: Information counseling inventory of affective and cognitive reactions while learning the Internet (1997)
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