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Auer, T.; Ruohonen, M.: Analyzing the quality of information system use and management in the organizational context : experiences from 2 cases (1997)
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Jurison, J.: ¬The role of information systems in total quality management (1994)
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Pemberton, J.M.: Who put the 'management' in records management? (1995)
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Choo, C.W.: Perspectives on managing knowledge in organizations (2003)
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Ponelis, S.; Fairer-Wessels, F.A.: Knowledge management : a literatur overview (1998)
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