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Keith, E.; Kohut, D.: Reference and bibliographic instruction : a survey of philosophy statements in LIBRAS libraries (1998)
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Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012)
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Grinberg, M.: Fees for reference services in university libraries in Israel (1997)
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Nicholas, D.; Williams, P.; Cole, P.; Martin, H.: ¬The impact of the Internet on information seeking in the Media (2000)
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Logan, E.: ¬The Internet challenge accepted (1996)
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