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Walbridge, S.L.: Usability testing of user interfaces in libraries (2009)
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Sever, I.: Educating librarians for the 21st century (1996)
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Tenopir, C.: Online databases : taking online interaction for granted (1997)
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Bodoff, D.; Raban, D.: User models as revealed in web-based research services (2012)
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Day, I.: ¬The role of records management in 'business information' service (1997)
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