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Obst, O.: Medizinbibliotheken als Informationsvermittler; Informationsanbieter und Informationsbenutzer im Netz : die Rolle von EMail (1996)
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Schaarwächter, M.: Electronic-Mail in deutschen Bibliotheken am Beispiel der UB Dortmund : Wie ein Medium die Arbeitsweisen revolutioniert (1996)
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Staley, L.: E-mail reference : experiences at City University (1998)
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Schilling-Eccles, K.; Harzbecker, J.J.: ¬The use of electronic mail at the reference desk : impact of a computer-mediated communication technology on librarian-client interactions (1998)
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