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  1. Tan, W.-K.; Tan, C.-H.; Teo, H.-H.: Conveying information effectively in a virtual world : insights from synthesized task closure and media richness (2012) 10.60 
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    Author
    Tan, C.-H.
  2. Kang, L.; Tan, C.-H.: Do cognitive and affective expressions matter in purchase conversion? : a live chat perspective (2020) 10.60 
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