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  1. Kovacs, D.K.; Schloman, B.F.; McDaniel, J.A.: ¬A model for planning and providing reference services using Internet resources (1994) 10.60 
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    McDaniel, J.A.
  2. Kooistra, J.O.; McDaniel, J.A.: Training paraprofessionals for reference service (1998) 10.60 
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