Search (1 results, page 1 of 1)

  1. Helber, S.; Stolletz, R.: Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren (2004) 11.01 
    11.008321 = weight(author_ss:Helber, S. in 4444) [ClassicSimilarity], result of:
  11.008321 = fieldWeight in 4444, product of:
    1.0 = tf(freq=1.0), with freq of:
      1.0 = termFreq=1.0
    11.008321 = idf(docFreq=1, maxDocs=44421)
    1.0 = fieldNorm(doc=4444)
    Author
    Helber, S.