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  1. Armstrong, C.: ¬The Centre for Information Quality Management (CIQM) : a single phone number for all your woes! (1994) 10.32 
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  2. Armstrong, C.: CIQM report on database quality (1994) 10.32 
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  3. Banwell, L.; Ray, K.; Coulson, G.; Urquhart, C.; Lonsdale, R.; Armstrong, C.; Thomas, R.; Spink, S.; Yeoman, A.; Fenton, R.; Rowley, J.: ¬The JISC User Behaviour Monitoring and Evaluation Framework (2004) 10.32 
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