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Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998)
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Bayer, M.: Keine E-Mail soll mehr unbemerkt am FBI vorbeikommen : Die US-Bundespolizei will Abhör-Computer direkt bei den Internet-Anbietern aufbauen - Datenschützer fürchten Missbrauch (2000)
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Sixtus, M.: Schlüssel gegen Spam : Yahoo macht seine Technik öffentlich, die gefälschte Mails erkennt - in Hoffnung dass sie zum Standard wird (2004)
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Goodman, J.; Heckerman, D.; Rounthwaite, R.: Schutzwälle gegen Spam (2005)
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