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Reference and information services : a reader for the nineties (1991)
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Opportunities for reference services : the bright side of reference services in the 1990s (1991)
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Continuing education of reference librarians (1990)
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¬The reference library user : problems and solutions (1991)
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Reference service expertise (1993)
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Reference services in the 1980s (1982)
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Reference services today : from interview to burnout (1987)
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New technologies and reference services (2000)
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