Search (1 results, page 1 of 1)

  • × theme_ss:"Information Resources Management"
  1. Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005) 9.50 
    9.499662 = weight(author_ss:Hartmann, S. in 3053) [ClassicSimilarity], result of:
  9.499662 = fieldWeight in 3053, product of:
    1.0 = tf(freq=1.0), with freq of:
      1.0 = termFreq=1.0
    9.499662 = idf(docFreq=8, maxDocs=44218)
    1.0 = fieldNorm(doc=3053)
    Author
    Hartmann, S.