Document (#9859)

Author

Jurison, J.

Title

¬The role of information systems in total quality management

Source

Knowledge and policy. 7(1994) no.2, S.3-16

Year

1994

Abstract

Presents a conceptual model for describing the role of information systems in a total quality management (TQM) organization and contrasts it with one for a traditional business firm. The model, based on systems theory, provides a framework for understanding the principles of TQM and their effects on information systems. Suggests that TQM introduces changes in the firm's feedback loop and creates new requirements for the information system function. The TQM model is also used to analyze and compare TQM with business engineering

Theme

Information Resources Management

Similar documents (content)

1. English, L.P.: Turning information management into an effective business enabler (1995) 0.20

   0.2031075 = sum of:
     0.2031075 = product of:
       0.72538394 = sum of:
         0.06908574 = weight(abstract_txt:suggests in 3515) [ClassicSimilarity], result of:
           0.06908574 = score(doc=3515,freq=1.0), product of:
             0.10946012 = queryWeight, product of:
               1.0073665 = boost
               5.0491986 = idf(docFreq=770, maxDocs=44218)
               0.021520182 = queryNorm
             0.6311498 = fieldWeight in 3515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0491986 = idf(docFreq=770, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.13162611 = weight(abstract_txt:function in 3515) [ClassicSimilarity], result of:
           0.13162611 = score(doc=3515,freq=2.0), product of:
             0.13352063 = queryWeight, product of:
               1.1125864 = boost
               5.5765896 = idf(docFreq=454, maxDocs=44218)
               0.021520182 = queryNorm
             0.98581105 = fieldWeight in 3515, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.5765896 = idf(docFreq=454, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.11579081 = weight(abstract_txt:management in 3515) [ClassicSimilarity], result of:
           0.11579081 = score(doc=3515,freq=2.0), product of:
             0.1544471 = queryWeight, product of:
               1.6922495 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.021520182 = queryNorm
             0.7497118 = fieldWeight in 3515, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.09372009 = weight(abstract_txt:role in 3515) [ClassicSimilarity], result of:
           0.09372009 = score(doc=3515,freq=1.0), product of:
             0.16900341 = queryWeight, product of:
               1.7701998 = boost
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.021520182 = queryNorm
             0.5545456 = fieldWeight in 3515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.06811167 = weight(abstract_txt:information in 3515) [ClassicSimilarity], result of:
           0.06811167 = score(doc=3515,freq=5.0), product of:
             0.10065639 = queryWeight, product of:
               1.9320138 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.021520182 = queryNorm
             0.6766751 = fieldWeight in 3515, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.16178635 = weight(abstract_txt:business in 3515) [ClassicSimilarity], result of:
           0.16178635 = score(doc=3515,freq=1.0), product of:
             0.24320261 = queryWeight, product of:
               2.1235313 = boost
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.021520182 = queryNorm
             0.6652328 = fieldWeight in 3515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
         0.0852632 = weight(abstract_txt:systems in 3515) [ClassicSimilarity], result of:
           0.0852632 = score(doc=3515,freq=1.0), product of:
             0.19992085 = queryWeight, product of:
               2.722818 = boost
               3.4118783 = idf(docFreq=3963, maxDocs=44218)
               0.021520182 = queryNorm
             0.4264848 = fieldWeight in 3515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.4118783 = idf(docFreq=3963, maxDocs=44218)
               0.125 = fieldNorm(doc=3515)
       0.28 = coord(7/25)
   

2. Wu, I.-L.; Lin, H.-C.: ¬A strategy-based process for implementing knowledge management : an integrative view and empirical study (2009) 0.19

   0.18872437 = sum of:
     0.18872437 = product of:
       0.78635156 = sum of:
         0.16786484 = weight(abstract_txt:firm in 2764) [ClassicSimilarity], result of:
           0.16786484 = score(doc=2764,freq=2.0), product of:
             0.24925669 = queryWeight, product of:
               1.5201378 = boost
               7.61935 = idf(docFreq=58, maxDocs=44218)
               0.021520182 = queryNorm
             0.67346174 = fieldWeight in 2764, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.61935 = idf(docFreq=58, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
         0.10027779 = weight(abstract_txt:management in 2764) [ClassicSimilarity], result of:
           0.10027779 = score(doc=2764,freq=6.0), product of:
             0.1544471 = queryWeight, product of:
               1.6922495 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.021520182 = queryNorm
             0.6492695 = fieldWeight in 2764, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
         0.33758664 = weight(abstract_txt:firm's in 2764) [ClassicSimilarity], result of:
           0.33758664 = score(doc=2764,freq=2.0), product of:
             0.397128 = queryWeight, product of:
               1.9187783 = boost
               9.617446 = idf(docFreq=7, maxDocs=44218)
               0.021520182 = queryNorm
             0.8500701 = fieldWeight in 2764, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               9.617446 = idf(docFreq=7, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
         0.015230233 = weight(abstract_txt:information in 2764) [ClassicSimilarity], result of:
           0.015230233 = score(doc=2764,freq=1.0), product of:
             0.10065639 = queryWeight, product of:
               1.9320138 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.021520182 = queryNorm
             0.15130915 = fieldWeight in 2764, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
         0.11440022 = weight(abstract_txt:business in 2764) [ClassicSimilarity], result of:
           0.11440022 = score(doc=2764,freq=2.0), product of:
             0.24320261 = queryWeight, product of:
               2.1235313 = boost
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.021520182 = queryNorm
             0.4703906 = fieldWeight in 2764, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
         0.050991833 = weight(abstract_txt:model in 2764) [ClassicSimilarity], result of:
           0.050991833 = score(doc=2764,freq=1.0), product of:
             0.20467171 = queryWeight, product of:
               2.3858829 = boost
               3.986234 = idf(docFreq=2231, maxDocs=44218)
               0.021520182 = queryNorm
             0.24913962 = fieldWeight in 2764, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.986234 = idf(docFreq=2231, maxDocs=44218)
               0.0625 = fieldNorm(doc=2764)
       0.24 = coord(6/25)
   

3. Total quality management in information services (1995) 0.16

   0.16492195 = sum of:
     0.16492195 = product of:
       0.82460976 = sum of:
         0.16375294 = weight(abstract_txt:management in 7341) [ClassicSimilarity], result of:
           0.16375294 = score(doc=7341,freq=4.0), product of:
             0.1544471 = queryWeight, product of:
               1.6922495 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.021520182 = queryNorm
             1.0602527 = fieldWeight in 7341, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.125 = fieldNorm(doc=7341)
         0.09372009 = weight(abstract_txt:role in 7341) [ClassicSimilarity], result of:
           0.09372009 = score(doc=7341,freq=1.0), product of:
             0.16900341 = queryWeight, product of:
               1.7701998 = boost
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.021520182 = queryNorm
             0.5545456 = fieldWeight in 7341, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.125 = fieldNorm(doc=7341)
         0.24176553 = weight(abstract_txt:quality in 7341) [ClassicSimilarity], result of:
           0.24176553 = score(doc=7341,freq=5.0), product of:
             0.18590023 = queryWeight, product of:
               1.8565836 = boost
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.021520182 = queryNorm
             1.3005123 = fieldWeight in 7341, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.125 = fieldNorm(doc=7341)
         0.043077603 = weight(abstract_txt:information in 7341) [ClassicSimilarity], result of:
           0.043077603 = score(doc=7341,freq=2.0), product of:
             0.10065639 = queryWeight, product of:
               1.9320138 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.021520182 = queryNorm
             0.4279669 = fieldWeight in 7341, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.125 = fieldNorm(doc=7341)
         0.28229356 = weight(abstract_txt:total in 7341) [ClassicSimilarity], result of:
           0.28229356 = score(doc=7341,freq=2.0), product of:
             0.27976775 = queryWeight, product of:
               2.2775786 = boost
               5.707926 = idf(docFreq=398, maxDocs=44218)
               0.021520182 = queryNorm
             1.0090282 = fieldWeight in 7341, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.707926 = idf(docFreq=398, maxDocs=44218)
               0.125 = fieldNorm(doc=7341)
       0.2 = coord(5/25)
   

4. Dolfsma, W.: Making knowledge work : intra-firm networks, gifts, and innovation (2008) 0.15

   0.14537087 = sum of:
     0.14537087 = product of:
       0.605712 = sum of:
         0.048878793 = weight(abstract_txt:analyze in 2490) [ClassicSimilarity], result of:
           0.048878793 = score(doc=2490,freq=1.0), product of:
             0.13796343 = queryWeight, product of:
               1.1309451 = boost
               5.6686087 = idf(docFreq=414, maxDocs=44218)
               0.021520182 = queryNorm
             0.35428804 = fieldWeight in 2490, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.6686087 = idf(docFreq=414, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
         0.056363292 = weight(abstract_txt:feedback in 2490) [ClassicSimilarity], result of:
           0.056363292 = score(doc=2490,freq=1.0), product of:
             0.15171012 = queryWeight, product of:
               1.1859512 = boost
               5.9443145 = idf(docFreq=314, maxDocs=44218)
               0.021520182 = queryNorm
             0.37151965 = fieldWeight in 2490, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.9443145 = idf(docFreq=314, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
         0.2055916 = weight(abstract_txt:firm in 2490) [ClassicSimilarity], result of:
           0.2055916 = score(doc=2490,freq=3.0), product of:
             0.24925669 = queryWeight, product of:
               1.5201378 = boost
               7.61935 = idf(docFreq=58, maxDocs=44218)
               0.021520182 = queryNorm
             0.8248188 = fieldWeight in 2490, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.61935 = idf(docFreq=58, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
         0.040938236 = weight(abstract_txt:management in 2490) [ClassicSimilarity], result of:
           0.040938236 = score(doc=2490,freq=1.0), product of:
             0.1544471 = queryWeight, product of:
               1.6922495 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.021520182 = queryNorm
             0.26506317 = fieldWeight in 2490, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
         0.2387098 = weight(abstract_txt:firm's in 2490) [ClassicSimilarity], result of:
           0.2387098 = score(doc=2490,freq=1.0), product of:
             0.397128 = queryWeight, product of:
               1.9187783 = boost
               9.617446 = idf(docFreq=7, maxDocs=44218)
               0.021520182 = queryNorm
             0.6010904 = fieldWeight in 2490, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.617446 = idf(docFreq=7, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
         0.015230233 = weight(abstract_txt:information in 2490) [ClassicSimilarity], result of:
           0.015230233 = score(doc=2490,freq=1.0), product of:
             0.10065639 = queryWeight, product of:
               1.9320138 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.021520182 = queryNorm
             0.15130915 = fieldWeight in 2490, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.0625 = fieldNorm(doc=2490)
       0.24 = coord(6/25)
   

5. Taylor, L.: Knowledge, information and the business process : revolutionary thinking or common sense? (2005) 0.13

   0.12737398 = sum of:
     0.12737398 = product of:
       0.53072494 = sum of:
         0.06457935 = weight(abstract_txt:principles in 4515) [ClassicSimilarity], result of:
           0.06457935 = score(doc=4515,freq=1.0), product of:
             0.11438983 = queryWeight, product of:
               1.0298009 = boost
               5.161646 = idf(docFreq=688, maxDocs=44218)
               0.021520182 = queryNorm
             0.56455505 = fieldWeight in 4515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.161646 = idf(docFreq=688, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
         0.071641915 = weight(abstract_txt:management in 4515) [ClassicSimilarity], result of:
           0.071641915 = score(doc=4515,freq=1.0), product of:
             0.1544471 = queryWeight, product of:
               1.6922495 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.021520182 = queryNorm
             0.46386054 = fieldWeight in 4515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
         0.08200508 = weight(abstract_txt:role in 4515) [ClassicSimilarity], result of:
           0.08200508 = score(doc=4515,freq=1.0), product of:
             0.16900341 = queryWeight, product of:
               1.7701998 = boost
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.021520182 = queryNorm
             0.48522738 = fieldWeight in 4515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
         0.037692904 = weight(abstract_txt:information in 4515) [ClassicSimilarity], result of:
           0.037692904 = score(doc=4515,freq=2.0), product of:
             0.10065639 = queryWeight, product of:
               1.9320138 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.021520182 = queryNorm
             0.37447104 = fieldWeight in 4515, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
         0.20020038 = weight(abstract_txt:business in 4515) [ClassicSimilarity], result of:
           0.20020038 = score(doc=4515,freq=2.0), product of:
             0.24320261 = queryWeight, product of:
               2.1235313 = boost
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.021520182 = queryNorm
             0.82318354 = fieldWeight in 4515, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.321862 = idf(docFreq=586, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
         0.0746053 = weight(abstract_txt:systems in 4515) [ClassicSimilarity], result of:
           0.0746053 = score(doc=4515,freq=1.0), product of:
             0.19992085 = queryWeight, product of:
               2.722818 = boost
               3.4118783 = idf(docFreq=3963, maxDocs=44218)
               0.021520182 = queryNorm
             0.3731742 = fieldWeight in 4515, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.4118783 = idf(docFreq=3963, maxDocs=44218)
               0.109375 = fieldNorm(doc=4515)
       0.24 = coord(6/25)