Document (#9756)

Author

Hsieh, C.-T.
Lu, M.-T.
Lin, E.

Title

Consistency in human-computer interfaces for end-users

Source

Journal of end user computing. 6(1994) no.2, S.3-9

Year

1994

Abstract

End user who employ different interactive systems on a regular basis must deal with dissimilar human computer interfaces (HCIs). The varied HCIs tend to create confusion and cause unnecessary delays and errors to occur, thus hindering end-user productivity. Different syntactic knowledge required for different interfaces also impedes user learning and recall. Three types of inconsistencies existing among HCIs are discussed and their causes examined. A strategy is then recommended to the end user computer management to help reduce the inconsistencies. In addition to alleviating problems for end users, improvements in HCI consistency will facilitate system development and maintenance

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