Document (#8586)

Author

Tomaiuolo, N.G.

Title

End-users and CD-ROM : to train or not to train?

Source

Proceedings of the 15th National Online Meeting 1994, New York, 10-12 May 1994. Ed. by M.E. Williams

Imprint

Medford, NJ : Learned Information

Year

1994

Pages

S.413-425

Abstract

Reviews the literature concerning end-users from several perspectives: as consumers in terms of their database searching needs and expectations, requirements and attitudes and from the perspective of bibliographic instruction. Provides insight into the amorphous end user, especially in illustrating some interesting ironies relevant to end-users satisfaction and their attitude to instruction. Reports surveys compiled at the University of Connecticut Health Library's Electronic Reference Area concerning end users abilities, experience, and attitudes toward searching and instruction

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