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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987)
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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Jackson, K.M.; Buchanan, N.L.: Unlimited access to FirstSearch : an online success story (1993)
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Stuart, S.J.; Powell, T.; Humphreys, B.L.: ¬The Unified Medical Language System (UMLS) project (2002)
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Gillman, P.: Assessing customer requirements (1994)
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McClure, C.R.: User-based data collection techniques and strategies for evaluating networked information services (1994)
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