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Schumann, L.; Stock, W.G.: ¬Ein umfassendes ganzheitliches Modell für Evaluation und Akzeptanzanalysen von Informationsdiensten : Das Information Service Evaluation (ISE) Modell (2014)
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Beutelspacher, L.: Fördern Web 2.0 und mobile Technologien das Lernen? : Ein Bericht über die ICT 2011 in Hongkong (2011)
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Herrmann, H.-J.; Weigel, U.: Wissen aus der 'digitalen Dose'? : Anmerkungen zur sozialwissenschaftlichen Datenbankwelt und zum Internet (1995)
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Rinn, R.; Werner, C.: ¬Der Neuerscheinungsdienst Der Deutschen Bibliothek : Eine Bilanz nach eineinhalb Jahren (2004)
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