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Geyser, E.P.: ¬A model for the evaluation of an information retrieval system in terms of user friedliness (1993)
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Salang, M.M.: Error messages on learning micro-CDS/ISIS : the Philippine experience (1992)
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Veinot, T.C.: Interactive acquisition and sharing : understanding the dynamics of HIV/AIDS information networks (2009)
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Foskett, D.J.: Ranganathan and 'user-friendliness' (1992)
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Vilar, P.; Zumer, M.: Perceptions and importance of user friendliness of IR systems according to users' individual characteristics and academic discipline (2008)
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