Document (#7836)

Editor

Blandy, S.G. et al.

Title

Assessment and accountability in reference work

Imprint

New York : Haworth Press

Year

1992

Pages

266 S

Isbn

1-56024-358-9

Series

Reference librarian; no.38

Abstract

This is a call for librarians to adopt performance measures and learn to work with the results so that assessment of reference services is not left to those who neither understand nor value libraries. This fascinating book explores a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual

Theme

Informationsdienstleistungen

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5. Blandy, S.G.: What do faculty want? (1992) 0.15

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